Documentation
FAQ
Portal Resources

Documentation
FAQ
Portal Resources

Mosaic Support

Mosaic Support Videos
Mosaic Guidebook
Setting Up Mosaic Payment Processing
Enabling Payment Surcharges
Storing Credit Cards for Contact People
Processing a Payment with Mosaic
Adjusting a Tip for an Event or Quick Order
- Adding or Adjusting a Tip
- Displaying the Tip Field in Event Manager
Creating and Sending Payment Links
Creating and Sending Authorization Links
Processing Links from Customers
Manually Authorizing an Existing or New Card
Posting a Payment with a Validated Card
Processing Authorized Payments
- Processing a Payment for Balance Due on an Authorized Card
- Processing an Authorized Amount on a Card
Processing Multiple Payments in Batch
Refunding a Payment with Mosaic
Using the Mosaic Transaction Error Log
Viewing and Editing Links in a Manager
Managing Links in the Payment Link Manager
Tracking Mosaic Payment Transactions
Tracking Payment Links with the Activity Query
Generating the Mosaic Processing Activity Report
Generating the Mosaic Sales Summary Report
Using the Mosaic Portal
Live Training Registration
Mosaic Support Contacts
Worldpay/PayRix Portal
Mosaic Rates

Mosaic Support Videos

Processing Payments with Mosaic
Showing Payment Link Indicators in Grids
Sending a Single Payment Link for Multiple Payments
Including a Payment Surcharge on Card Payments
Inserting a Payment Link into an Email Template
Selecting Specific Deposits for Payment Links
Inserting Merge Fields into the Payment Link Email
Viewing an Indicator of Payment Links Paid Today
Refunding a Payment to a Credit Card
Sending and Processing Payment Links
Customizing the Payment Window
Automatically Updating Event Status When Posting Payments
Showing Automatic Notifications When Payment Links are Paid
Processing a Payment with a Tokenized Credit Card
Including Payments or Deposits Due on Event Prints
Using the Dynamic "Reply To" Email for Payment Links
Reviewing Payment Failures in an Event or Order
Posting Multiple Payments for a Client
Tracking Payment Transactions with Mosaic
Setting Default Payment Link Expirations

Questions?

For general questions or feedback regarding Mosaic, contact:

Mosaic Customer Success

Email: merchantsupport@caterease.com
Call: 239.439.6607
Hours: M-F 8:30am- 5:30pm ET

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Information

For more information on Mosaic Payment Processing, use links below:

Full Help Website
Tutorial Recording
Live Training Registration
Mosaic Guidebook

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