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Using the HPay Transaction Error Log

Using the HPay Transaction Error Log

The HPay Transaction Error Log lets you review all errors on payments for any day or date range, and even offers suggestions as to how to rectify the error.

  1. In the Administration ribbon tab at the top of the screen, select HPay > HPay Transaction Error Log.
    Result: A parameters window appears.

  2. Enter the date range for which you want to track payment errors, or select a Relative Date Range from the available drop-down list.
    Note: You can change the parameters you establish here after running the error log query. See tip, below.

  3. Under Query Options, click the corresponding check boxes to include transaction errors from payments on Events, Quick Orders, Group Bookings or any combination of the three.

  4. Click OK.
    Result: The Credit Card Transaction Error Log results window appears.

  1. Select any record listed in the grid and review its specific details along the right side of the screen – including the specific Error Message, a Description and a Suggestion of next steps.
  2. [Optional] Customize the columns appearing in the grid or sort and filter grid data as described in Working with Grids.
  3. [Optional] Click the Print Grid button at the top left of the window to print the error list, or click the Select button (also at the top left) to open the record (event, order or group booking) related to the currently selected failed transaction.
Tip: Click the Base Query button  in the bottom right corner of the error log window and choose Base Query to adjust the initial parameters (date range, etc.) you established in Steps 2 & 3, above.
Questions?

For general questions or feedback regarding HPay, contact:

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