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HPay Support

  • Folder icon closed Folder open iconHPay Support Videos
    • Processing Payments with HPay
    • Showing Payment Link Indicators in Grids
    • Sending a Single Payment Link for Multiple Payments
    • Including a Payment Surcharge on Card Payments
    • Inserting a Payment Link into an Email Template
    • Selecting Specific Deposits for Payment Links
    • Inserting Merge Fields into the Payment Link Email
    • Viewing an Indicator of Payment Links Paid Today
    • Refunding a Payment to a Credit Card
    • Sending and Processing Payment Links
    • Customizing the Payment Window
    • Automatically Updating Event Status When Posting Payments
    • Showing Automatic Notifications When Payment Links are Paid
    • Processing a Payment with a Tokenized Credit Card
    • Including Payments or Deposits Due on Event Prints
    • Using the Dynamic "Reply To" Email for Payment Links
    • Reviewing Payment Failures in an Event or Order
    • Posting Multiple Payments for a Client
    • Tracking Payment Transactions with HPay
    • Setting Default Payment Link Expirations
  • Folder icon closed Folder open iconHPay Guidebook
  • Folder icon closed Folder open iconSetting Up HPay Payment Processing
    • Signing Up for HPay
    • Enabling Payment/Authorization Links
    • Customizing the Payment Authorize Link Email
  • Folder icon closed Folder open iconEnabling Payment Surcharges
  • Folder icon closed Folder open iconStoring Credit Cards for Contact People
  • Folder icon closed Folder open iconProcessing a Payment with HPay
  • Folder icon closed Folder open iconAdjusting a Tip for an Event or Quick Order
    • Adding or Adjusting a Tip
    • Displaying the Tip Field in Event Manager
  • Folder icon closed Folder open iconCreating and Sending Payment Links
  • Folder icon closed Folder open iconCreating and Sending Authorization Links
  • Folder icon closed Folder open iconProcessing Links from Customers
  • Folder icon closed Folder open iconManually Authorizing an Existing or New Card
  • Folder icon closed Folder open iconPosting a Payment with a Validated Card
  • Folder icon closed Folder open iconProcessing Authorized Payments
    • Processing a Payment for Balance Due on an Authorized Card
    • Processing an Authorized Amount on a Card
  • Folder icon closed Folder open iconProcessing Multiple Payments in Batch
  • Folder icon closed Folder open iconRefunding a Payment with HPay
  • Folder icon closed Folder open iconUsing the HPay Transaction Error Log
  • Folder icon closed Folder open iconViewing and Editing Links in a Manager
  • Folder icon closed Folder open iconManaging Links in the Payment Link Manager
  • Folder icon closed Folder open iconTracking Hpay Payment Transactions
  • Folder icon closed Folder open iconTracking Payment Links with the Activity Query
  • Folder icon closed Folder open iconGenerating the HPay Processing Activity Report
  • Folder icon closed Folder open iconGenerating the HPay Sales Summary Report
  • Folder icon closed Folder open iconUsing the HPay Portal
    • Tracking Payment Information in the HPay Portal
    • Adding Users to Your HPay Portal
    • Removing a User from the HPay Portal
  • Folder icon closed Folder open iconLive Training Registration
  • Folder icon closed Folder open iconHPay Support Contacts
  • Folder icon closed Folder open iconWorldpay/PayRix Portal
  • Folder icon closed Folder open iconHPay Rates
HPay Support

Using the HPay Portal

Using the HPay Portal

The HPay Portal, through Chase Bank™, gives you keen insight into the specific statuses of all processed payments.

  • Tracking Payment Information in the HPay Portal
  • Adding Users to Your HPay Portal
  • Removing a User from the HPay Portal
Questions?

For general questions or feedback regarding HPay, contact:

HPay Customer Success

  • Email: merchantsupport@caterease.com
  • Call: 239.439.6607
  • Hours: M-F 8:30am- 5:30pm ET

We’d love to hear from you!
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Information

For more information on HPay Payment Processing, use links below:

  • Full Help Website
  • Tutorial Recording
  • Live Training Regristration
  • HPay Guidebook

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