HPay Support

Processing a Payment with HPay

Processing a Payment with HPay

Payments for events, quick orders or even group rooms contracts can be processed directly using HPay – whether using a card on file with an existing contact person or using a unique card and even a unique payment individual.

  1. Pull up a record in either Event Manager, Quick Order Manager or Guestrooms Manager.
  2. Click the Payments Made button  in the tool bar along the right side of the manager screen. Result: The Payments window for that record appears.
  3. Click the Add Payment button  at the right side of the Payments window. Result: The Payment Details window appears.
  4. Enter payment details as desired.
  5. Click Process Credit Card at the top right of the Payment Details window and click Yes when prompted to save changes. Result: The Process Credit Card Transaction window appears.
  1. Choose one of the following options:

    • If using the existing contact person and an existing card, confirm that information in the window and click OK to process the payment.

    • If using a different contact person with an existing card, click the Select From Contacts button  on the right side of the window and choose the desired contact and then click OK to process the payment.

    • If using an existing contact person and new card information, confirm that contact is selected as discussed in the bullet points above, uncheck the Use Available Credit Card check box at the bottom left of the window, click OK and move on to Step 7, below.

    • If using a new contact person with new card information, uncheck the Use Existing Contact check box, enter the new person’s details, click OK and move on to Step 7, below.

  2. If choosing the third or forth option above, enter the card information for the payment in the HPay window that appears and click Submit.
    Note: If entering new card information for an existing contact, you will be prompted to save that card on file for the future.

Tip: If processing a tip payment, see Adjusting a Tip for an Event or Quick Order