HPay Support

Processing Links from Customers

When one of your customers submits card information using a payment or authorization link, you will see a notification in the status bar at the bottom of your program. Those payments can then be easily processed in the Payment Link Manager.

Confirm you have unprocessed links by checking for a message displayed in the status bar at the bottom of your screen.
Note: Your system will check payment links automatically every five minutes or you can check manually by clicking the Administration ribbon tab and choosing HPay > Update Payment Link Numbers.

Click the Unprocessed Links message in the status bar at the bottom of your Caterease.
Result: A confirmation message appears.
Click Yes at the prompt.

Result: All links are updated and a you are prompted to view the updates.
Click Yes again to view the updated records.
Result: The Payment Link Status Updates window appears.

Optionally print the list by clicking the Print button at the top left of the window, or double click any record (or choose a record and click Select at the top left of the window) to retrieve that record in the appropriate manager.
Note: Once this results window is closed, you can reopen it here in Payment Link Manager by clicking the Tools button on the right side of the window and choosing View Last Update Results. (Note that this always shows the results of the most recent update performed.)

Tip: If the payment link payment includes a gratuity or tip, that amount will be added to the Tip field in the event or quick order. (For information on how to display the Tip field on your Event Manager screen, see Adjusting a Tip for an Event or Quick Order.

Processing Links from Customers

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